Legal

Booking Conditions

Short and clear. These are the rules you accept when you book.

Last updated: 30 September 2026 · Version 1.0

1. Who you are booking with

The Mango Tree House is the trading name of Henrique Villalobos, Soc. Uni. Lda., a Portuguese company with tax number 513 200 916, registered office and property at Bairro da Encarnação 23, 9050-457 Funchal, Madeira, Portugal.

Portuguese Local Accommodation Register no. 39998/AL.

Contact: bookings@themangotreehouse.com · WhatsApp +351 962 544 001

Your booking is a direct contract with us. There is no platform or intermediary involved in a booking made on this website.

2. Arrival and departure

  • Self check-in from 15:00. Entry is available 24 hours, including overnight arrivals.
  • Check-out by 11:00.
  • Access instructions are emailed before arrival, once guest registration is complete.
  • Departures after 11:00 without prior agreement may be charged as an additional night.

3. Booking confirmation

Your booking is confirmed at the moment of payment. You receive a confirmation email straight away, and the dates are blocked across every platform where the house is listed.

4. Date conflicts

In rare cases a date conflict can occur, when a booking lands on another platform at virtually the same moment and the systems cannot prevent the overlap.

If that happens, we reserve the right to cancel the booking. Should we do so:

  • We will tell you by email within a maximum of 24 hours of your payment.
  • We refund the full amount paid, including the municipal tourist tax, to the same payment method.
  • We offer alternative dates whenever any are available.

The refund is issued immediately. How long it takes to reach your account depends on your bank, usually 5 to 10 working days.

Once 24 hours have passed since payment without us contacting you, your booking is final and will not be cancelled by us. This right exists solely to resolve genuine date overlaps and cannot be used for any other reason.

5. Cancellation by you

Bookings are non-refundable. Once confirmed, a booking carries no right to a refund, in full or in part, in the event of cancellation, late arrival, early departure or no-show.

If you need to change your dates, get in touch. We help whenever availability allows, but a change depends on prior agreement and is not a right.

Under the law applicable to distance contracts, accommodation services provided on a specific date are excluded from the 14-day right of withdrawal. By completing your booking you acknowledge that this right does not apply.

6. Guests, children and beds

ConditionDetail
Maximum occupancy3 guests
Infants up to age 3Not counted towards occupancy
CribFree, always available, up to age 3
Third guest, from age 4Added to the nightly rate and includes the extra bed. With 2 guests, the extra bed can be requested for €10 per night
Minimum stay2 nights, for every stay
PetsNot allowed

All children are welcome. An extra bed must be requested when booking and is subject to availability.

Exceeding the maximum occupancy without prior agreement entitles us to refuse entry or to end the stay, with no refund.

7. Price, payment and tourist tax

  • Payment is made securely by card at the time of booking. Card details are processed by Stripe and are never accessible to or stored by us.
  • Cleaning is a fixed €50 per stay, shown separately in the booking summary. It is not discounted.
  • The Funchal municipal tourist tax is €2 per guest per night, up to a maximum of 7 nights per stay. Guests under 13 are exempt. It is VAT exempt and appears as its own line in your booking summary and on your invoice.
  • The amount shown in the summary before payment is the final amount, with nothing further to pay.
  • An invoice is issued in accordance with Portuguese tax obligations. If you need your tax number on the invoice, please provide it before payment.

8. Guest registration

We are required by law to report the identity of every guest to the Portuguese authorities, through the SIBA system managed by AIMA.

Before arrival you will receive a link to submit, for each guest, full name, date of birth, nationality, country of residence, and identity document type and number.

This registration is a legal obligation and does not depend on your consent. Check-in cannot be completed without it. If you booked for other people, you are responsible for informing them. See our privacy policy for details.

9. Using the house

The house is for tourist accommodation only. The house rules form part of these conditions and should be read before arrival.

You are responsible for any damage caused during your stay, by you or your party, beyond normal wear and tear. Please tell us about any damage or fault as soon as it happens.

10. Exceptional circumstances

If force majeure, a serious fault or any event that makes the house uninhabitable prevents us from hosting your stay, we will tell you as early as possible, help you find an alternative, and refund in full the amount paid for the nights not used.

11. Complaints

If something is not right, talk to us first. We answer every message and almost everything gets solved on the spot.

You also have the Portuguese electronic Complaints Book, and the physical book at the property. We respond to any complaint within the legal period of 15 working days.

In the event of a consumer dispute, you may refer the matter to an alternative dispute resolution body.

12. Governing law

These conditions are governed by Portuguese law. Without prejudice to a consumer's right to bring proceedings in the courts of their own domicile, the courts of Funchal shall have jurisdiction.

These conditions may be updated. The version that applies to your booking is the one in force at the moment of payment, and it is attached to your confirmation email.

← Back to booking
Legal

Booking Conditions

Short and clear. These are the rules you accept when you book.

Last updated: 30 September 2026 · Version 1.0

1. Who you are booking with

The Mango Tree House is the trading name of Henrique Villalobos, Soc. Uni. Lda., a Portuguese company with tax number 513 200 916, registered office and property at Bairro da Encarnação 23, 9050-457 Funchal, Madeira, Portugal.

Portuguese Local Accommodation Register no. 39998/AL.

Contact: bookings@themangotreehouse.com · WhatsApp +351 962 544 001

Your booking is a direct contract with us. There is no platform or intermediary involved in a booking made on this website.

2. Arrival and departure

  • Self check-in from 15:00. Entry is available 24 hours, including overnight arrivals.
  • Check-out by 11:00.
  • Access instructions are emailed before arrival, once guest registration is complete.
  • Departures after 11:00 without prior agreement may be charged as an additional night.

3. Booking confirmation

Your booking is confirmed at the moment of payment. You receive a confirmation email straight away, and the dates are blocked across every platform where the house is listed.

4. Date conflicts

In rare cases a date conflict can occur, when a booking lands on another platform at virtually the same moment and the systems cannot prevent the overlap.

If that happens, we reserve the right to cancel the booking. Should we do so:

  • We will tell you by email within a maximum of 24 hours of your payment.
  • We refund the full amount paid, including the municipal tourist tax, to the same payment method.
  • We offer alternative dates whenever any are available.

The refund is issued immediately. How long it takes to reach your account depends on your bank, usually 5 to 10 working days.

Once 24 hours have passed since payment without us contacting you, your booking is final and will not be cancelled by us. This right exists solely to resolve genuine date overlaps and cannot be used for any other reason.

5. Cancellation by you

Bookings are non-refundable. Once confirmed, a booking carries no right to a refund, in full or in part, in the event of cancellation, late arrival, early departure or no-show.

If you need to change your dates, get in touch. We help whenever availability allows, but a change depends on prior agreement and is not a right.

Under the law applicable to distance contracts, accommodation services provided on a specific date are excluded from the 14-day right of withdrawal. By completing your booking you acknowledge that this right does not apply.

6. Guests, children and beds

ConditionDetail
Maximum occupancy3 guests
Infants up to age 3Not counted towards occupancy
CribFree, always available, up to age 3
Third guest, from age 4Added to the nightly rate and includes the extra bed. With 2 guests, the extra bed can be requested for €10 per night
Minimum stay2 nights, for every stay
PetsNot allowed

All children are welcome. An extra bed must be requested when booking and is subject to availability.

Exceeding the maximum occupancy without prior agreement entitles us to refuse entry or to end the stay, with no refund.

7. Price, payment and tourist tax

  • Payment is made securely by card at the time of booking. Card details are processed by Stripe and are never accessible to or stored by us.
  • Cleaning is a fixed €50 per stay, shown separately in the booking summary. It is not discounted.
  • The Funchal municipal tourist tax is €2 per guest per night, up to a maximum of 7 nights per stay. Guests under 13 are exempt. It is VAT exempt and appears as its own line in your booking summary and on your invoice.
  • The amount shown in the summary before payment is the final amount, with nothing further to pay.
  • An invoice is issued in accordance with Portuguese tax obligations. If you need your tax number on the invoice, please provide it before payment.

8. Guest registration

We are required by law to report the identity of every guest to the Portuguese authorities, through the SIBA system managed by AIMA.

Before arrival you will receive a link to submit, for each guest, full name, date of birth, nationality, country of residence, and identity document type and number.

This registration is a legal obligation and does not depend on your consent. Check-in cannot be completed without it. If you booked for other people, you are responsible for informing them. See our privacy policy for details.

9. Using the house

The house is for tourist accommodation only. The house rules form part of these conditions and should be read before arrival.

You are responsible for any damage caused during your stay, by you or your party, beyond normal wear and tear. Please tell us about any damage or fault as soon as it happens.

10. Exceptional circumstances

If force majeure, a serious fault or any event that makes the house uninhabitable prevents us from hosting your stay, we will tell you as early as possible, help you find an alternative, and refund in full the amount paid for the nights not used.

11. Complaints

If something is not right, talk to us first. We answer every message and almost everything gets solved on the spot.

You also have the Portuguese electronic Complaints Book, and the physical book at the property. We respond to any complaint within the legal period of 15 working days.

In the event of a consumer dispute, you may refer the matter to an alternative dispute resolution body.

12. Governing law

These conditions are governed by Portuguese law. Without prejudice to a consumer's right to bring proceedings in the courts of their own domicile, the courts of Funchal shall have jurisdiction.

These conditions may be updated. The version that applies to your booking is the one in force at the moment of payment, and it is attached to your confirmation email.

← Back to booking